Through
molding of language, symbolism, and atmosphere, Starbucks has been successful
in separating itself from other fast-food retailers and tailoring its company
to serve as more than just a source for on-the-go coffee. Instead, Starbucks has achieved bringing
uniqueness to the ordering process and a sense of exclusiveness to its
customers, breeding loyalty and a sense of belonging. Through carefully crafted symbols, the
company created an iconic and distinguishable brand that separates itself from
all other coffee retailers of the American culture while still maintaining good
quality and consistency. Finally, by
fashioning their interiors in a comfortable, relaxing, and inviting way,
Starbucks stores become more of a “hangout” spot for customers to enjoy their
product with others. Next time you are
waiting in that long line before a busy day, perhaps you will take a second to
wonder if you too are one of the “chosen” members of such a popular and
expanding subculture.
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